If It Helps: COVID-19 in the New Normal at Work and At Home

Like many of you, I’ve been spending my fair share of time reading and watching what I can regarding the global spread of the Coronavirus.

 We are experiencing a black swan event on a larger scale than the 2008 financial meltdown. While it needs serious attention, I’ve experienced a few things recently that I’ve felt the need to do a brain dump of my thoughts on it.

Here’s only my take on it so far:

On Work

The odds are high that the Business Continuity Plan (BCP) you did five or more years ago should have been updated a few times over. You realize this now, and sadly you are not alone. Most consider their BCP a “one and done” corporate bucket list checkmark.

It needs to be updated as needed (that means more than once a year) with tabletop exercises completed annually.

As humans, we generally need frequent reminders of real peril to maintain BCPs. When I was working in the middle east, we had plans prepared for invasion and civil discourse. Working in the Caribbean and lower U.S., we had them for hurricanes, tornados. These are frequent and real enough to warrant consistent updates and practice exercises. That said, 52% of businesses have experienced a disruptive event in the past five years…the majority of which haven’t had a BCP or much less, one that was updated.

The message to deliver to stakeholders is simple. Not having a BCP will cost you more than having one. For most businesses, running around making an ad-hoc committee with well-intentioned but ill-experienced staff only provides a band-aid solution at best. More time is lost, solely upon discovery of just how unprepared you are and slowly finding out what you are missing critical to dealing with the crisis at hand.

The sad truth is that while this is top of mind at the moment due to mitigating circumstances, it will be set aside and ignored soon after the mitigation is no longer a threat to the company affected. I hope that to be wrong, once again.

On Remote Work

A couple of things come to mind here that I’ve seen recently. Mistrust and lack of preparation due to mistrust. Allow me to explain.

Remote work, to the uninitiated, is nothing like you’d expect. I direct this to company cultures, who assume that if they allow their staff to work from home, they won’t “work from home.” The fear is that without the team geographically nearby and monitored, they will not be productive. This comes from a culture of mistrust and micromanagement.

Now before I continue, this is not a slam on these companies; it is just that being unaware of another work style will narrow one’s focus and ability to understand it without further real-life exposure.

It is usually not a money thing that stops remote work (i.e., telework, telecommuting). It is a consensus of thought, whether by a few or the majority of stakeholders that without knowing what the employees are up to at any given moment, those employees will stop being productive. This could not be further from the truth.

I will not go into the technical needs of remote working, suffice to say that I am only talking about those organizations who do have the option to telecommute but are on the fence right now. For those who do not have the ability or infrastructure to give your staff the option for remote work, scrambling for it right now may be too late. This should have been identified in a BCP.

I could do a separate article with references if need be on this topic. Still, the following needs to be clarified if you are considering remote work for your staff during the coronavirus outbreak:

  • To companies – Stop micromanaging and put faith in your team. You will find out soon enough that they will produce equal to a workday, and some will exceed this during the week.
    • Yes, there are programs out there that can monitor your remote workers’ activity provided they are dialed in through your corporate network (internet monitoring, app connectivity, etc.). Still, the whole point is that allowing trust works both ways. Trust in your teams to deliver, and you will be pleasantly surprised. Will you have an occasional chronic slacker? Yes, you will, and no doubt they are doing that at the office anyway. That’s not related to remote working FYI.
  • Remind your leaders that their employees need to be treated as equals. That means reaching out daily for two reasons.
    • They are all doing something new as remote workers. They may have questions to ask outside of the routine work questions.
    • They are not in the office. Some may feel lonely. Touching base to say hello, how are you and thanks for your efforts go a long way.
    • Listen with your eyes. Pay a bit more attention to emails and to what they are saying if there is no video connectivity between you and your team. When working in the office, you will pick up quite a bit watching your team member’s facial expressions. You are the leader, so the extra work is on you during the temporary remote working situation. Listen more intently, probe for understanding, ask better questions.
  • To new remote workers – Be mindful of your hours, while it may seem counterintuitive working from home, if you do not set hours, you may end up blurring work hours given the lack of commute time.
    • Wakeup as you usually do (or a bit later if you can as there is no commute) and do your regular morning routine.
    • CHANGE YOUR CLOTHES – don’t stay in the same pajamas all day. While it doesn’t have to be traditional work clothing, a pair of jeans, shorts, basically anything that isn’t what you just spent the past six to eight hours in.
    • Make sure to take your breaks. Take them as needed. You will get to a point where you realize you’ve been sitting in one spot far too long. You will be unproductive at this point. If it helps, make yourself a schedule as a daily guide.

      It is very easy to let work seep into the weekends. While I do the same thing on occasion, I personally try not to make it a habit….key word being try…
    • When at “work” at home, treat it like work. Cut down on any distractions as best you can for now. This is a temporary situation so building an office is not recommended. Find a spot or room where you live and designate it as your “offsite” office for now. While a closed-door would help, find a place where noise will not be an issue. 

  • To a select few workers, including stakeholders – Coronavirus is a virus that will cause influenza type symptoms. It is contagious, and you may know of a colleague at work who was affected by its full-blown symptoms. If this is the case, please do me a favor and treat them as if they had the regular flu, you know the one we’re all used to. 

    The anecdotes I’ve heard so far and what I have seen sucks. Those who have gone through this virus the hard way deserve credit, and not uncomfortable reactions, stigma, or discrimination. To some, they said it was worse than having the virus. Crisis brings cooperation, compassion, and support. Empathy is essential here.

On Home Life

Enough about work for now. Onto life at home. It is going to be long and tedious over the next two or three weeks with community activity, sports, and cultural events on hold.

My take on the next couple of weeks with everyone home.

  • Use the ‘outernet’ every chance you can. Go for a bike ride, walk, jog, or run, either alone or with family or a friend. Respect social distancing and keep about six feet (two meters) apart from others.
  • Introduce yourselves to each other at home. Play games, take the time to talk to each other rather than everyone sitting in the living room on their mobiles. While you don’t have to party like its 1899, it would be cool just to sit and listen to the kids or your partner, tell you about what’s going on in their world.
  • Keep yourself informed about COVID-19, but don’t lose your day over it. Jump in, see what is happening nationally, check what’s going on locally then jump out. Here’s why.
  • Anticipatory anxiety – this is real, and there is an uptick right now due to coronavirus.
    • In short, anticipatory anxiety is worrying about something that in the future may or may not happen. Because of all the attention drawn to coronavirus right now, you may feel a bit anxious that it is all around, and you will catch it. The odds are in your favor right now that you won’t catch it.

      The whole reason why you are at home, either because you are working from home, or your company is closed for the time being, is meant as a preventative measure and not because something is coming. 
    • The next couple of weeks is to help stop this virus from spreading. It is ok to worry; it is not ok to become so fixated that it is on your mind 24/7. If you do notice that it is becoming an all-encompassing fear, please do call a close friend or your local mental health association to discuss. 
  • It’s ok to grocery shop like normal. Major supply chains are still operating very well. While it’s ok to stock up as you usually would, over purchasing out of fear is not recommended. There is a natural tendency in humans to gather things in a crisis that we think will not be around very soon. This is expected when natural disasters strike. This is not that kind of event.

If any of these above helps, great. If not, then apologies for wasting your time. I’ve only got one last thing to mention. Toilet paper and grapes….grapes people??? I’m still wrapping my head around toilet paper….

Kind comments are always welcome.

When Your Boss Doesn’t Care Anymore – Dealing With Apathy

For those unsure of its meaning, apathy is a lack of interest, enthusiasm, or concern regarding work tasks and responsibilities.

Working as an Executive Assistant at times, certainly feels as if you are in a maze of mixed signals and hidden agendas. One of the most frustrating signals is when your boss begins to show apathy. When the time comes that you are in a position where defending your boss’s actions or making excuses for their behavior or communication cannot be sustained, it is time to look at ways to maintain your sanity. Here is a list of strategies that may help.

Get Experience

Oddly enough, this is actually a great time to get to know details of duties for your own benefit. In your own way you can take the reins on certain tasks that give you an opportunity to learn more about the business or why your dept. does what it does for the business. Before you know it, by stepping up, you may hear staff joking that you are the one who runs the show.

Take Responsibility

Good leaders do well by making their staff less reliant on them. They support from a distance in order to help you grow. Apathetic leaders though leave you no choice but to own everything you must action, including those things outside your daily domain. You have no choice but to work without a net to accomplish tasks knowing the boss will not either know or recognize your efforts. Your boss chooses not to swim; you have no choice but to avoid drowning yourself.

Don’t Slack Off

Time to not follow the leader’s apathy. It is important that when your boss deflects and hides from daily obligations, you do not let that example rub off on you. Don’t use it as an excuse to indulge in your own worst instincts.

Don’t Gossip

It is all too easy to engage in conspiracy theories the moment your boss walks into a meeting or an off-site engagement. While this is a time to bond with peers, this is not the course of action you should do. Your own integrity is called into question when you partake of ‘speculation’ on your boss’s actions. So while your boss leaves their laptop collecting dust, your response to staff asking questions should reflect a bit more of a smile and a “no comment” than a wordy reply.

Give it Time

It will happen…eventually. Your boss, like yourself, answers to a person(s) above them. Know that your lack of confidence in your boss will not be something you experience alone after a while. Wait it out and hope for the best if you have zero interest in an exit strategy. The background whispers will become a loud roar at some point. Remember that once a year you must explain your achievements and assertions you’ve done everything you could to achieve your goals. Your boss will need to face the same scrutiny.

Involve Your Boss

Your boss is facing similar issues that you feel over time as well. They may be hurt or disappointed from a promotion passover, peer pressure or just worn down from the daily turf wars. Emails always forwarded and rarely leaving the office. Look for ways to draw your boss out from under the carpet. You are natural allies. You are a team. Capitalize on that by approaching your boss to solicit opinions on meetings for example. Increasing their comfort level in order to maneuver them into a position of contribution.

Don’t Poke the Bear

Do not question your bosses conduct when apathy sets in. Your boss has one major concern regardless of what is going on. That concern is collecting a paycheck. Anything threatening that will backfire on you. Your boss may feel cornered and lash out at you. You may be witnessing their personal attacks, dirty politics etc. if someone has done this already. Your poke may show you up as a troublemaker. yes you have the guts to ‘go there’ and express what the team feels but this will not end well. Its a tough spot to be in. Your boss’s superiors only care about numbers and you may be viewed as a snitch or a complainer. Human resources, when push comes to shove are inclined to side with management, regardless of your documentation. No matter what, you are branded as someone who does not play well with others and cant work out your own issues. Biting your tongue may be your only option for now.

Give the Benefit of the Doubt

Take a step back and look at the situation with a fresh set of eyes. The frequent quite phone calls may be a case of asking a mentor(s) how to deal with a current issue(s). The closed door sessions may be their new way to ‘hunker down’ and get business done. Closed doors can also mean setting major strategy to move the business forward in a big push. It could be the superiors to your boss dragging their feet and not giving your boss ample room to make things happen. Don’t always look for the worst in a situation. It is easier to invoke negative thoughts than positive ones. Hoping for the best in people is ok to do. Yes you may have doubts, but be aware of an instinctive reflex to distrust as it will make matters worse.

Build a Network

Collateral damage. We all know it has happened on many occasions where the executive assistant suddenly leaves at or near the same time as their boss was relieved of their position.  The last thing you need is to be associated with a lightweight leader as viewed by their superiors. If you feel your boss’s apathy will affect you in a bad way, carve out your own identity. Make personal connections with peers. Look for opportunities to work on projects to build out your influence within your department. Keep moving forward, producing in whatever capacity of work you can. Given enough time, you will elevate your performance away from your boss to slowly be seen as outside their circle.

Don’t Dwell

Ok so you see things aren’t perfect. You have issues with how somethings are run. Your boss sends mixed messages, staff do more than normal. Well that just shows you are part of 99% of all of us. Take comfort in the fact you are in a lousy situation with a good company. There is hope and with that.

Strategy Execution

Simply put, 60% of strategies are not successfully implemented in business. The irony to this figure is that strategy execution is often rated as the number one or number two challenging issue facing corporate business today.

Managers will generally define strategy execution as the “successful implementation of a strategic plan” or “working to see the strategy completed in an organization”. Either of these definitions is valid though they do not help in understanding what strategy execution is.

Execution speaks to a core set of processes that will affect a company’s people, strategy and operations. These three points were first promoted in business by Larry Bossidy (retired CEO) and Ram Charan (management consultant) as a discipline in exposing reality and act on it.

Strategy Execution, to take it one step further, is a system of implementing these processes to help organizations realize their planned goals. Robert Kaplan (Harvard Business School) and David Norton (Palladium Group) noted that Strategy Execution can be outlined in six stages for a business.

1. Develop the strategy

2. Plan the strategy

3. Align the organization

4. Plan operations

5. Monitor and learn

6. Test and adapt

The former strategy execution plan offered up by Bossidy and Charan was seen as too simplistic by many businesses. The Strategy execution sequence laid out by Kaplan and Norton gained a large following but due to the 26 sub-activities involved, it was seen by many businesses as too complex to manage.

While there is no perfect solution to completing strategy execution, a combination of the above models outlined has shown its best promise. The following steps below are the result of this combination.

Strategy Visualization

One of the key challenges to business is understanding what the strategy is. Illustrating the strategy is an effective way to explain the important elements of the strategy and how each relates to each other. Strategy Map by Kaplan and Norton is used as a good example of this.

Strategy Measurement

Easily understood performance measures are identified in the key elements of the visualized strategy. From here, you will have a dashboard, a balanced scorecard or other framework in place for the reader to determine whether there has been progress made toward completion or notify of a shortfall.

Strategy Progress Reporting

Treat strategy reports the same way as budget reporting. Schedule regular intervals to review with an eye toward results versus controlling performance.

Strategy Decision Making

No amount of planning will foresee every event as your execution is underway. In coordination with regular reporting, assessing the environment and making course corrections along the way as conditions change will still be required. Keeping the strategy current and corrections implemented will be based on decisions made by the reporting stakeholders.

Strategy Projects Identified

Given the fact that corporations have many projects running concurrently, it is critical to have these captured as part of the strategy plan as well as the focus on any individual strategy execution plans running in a line of business that may impact or be impacted by the execution of the larger execution delivery.

Strategy Projects Aligned

Once captured, these strategy projects must be aligned. Only the ones directly impacting the overall strategy should then be resourced and continued.

Managing Projects Strategy

Executing strategy effectively is the result of assigning or enlisting a project management central office or officer to control and coordinate responsibility to monitor and report progress on each.

Strategy Communication

Executing strategy properly only works well when it is communicated and understood from all levels of the organization. Leaders must communicate the visualized plan to their workforce and make time to answer questions so they may understand not just the ‘how’, but also the ‘why’ the strategy execution is being done.

Strategy to Align Individual Goals

It is critical for this stage to be completed. Senior leaders must ensure all employees can articulate their contribution and where their place is within the context of the Strategy Execution. If every employee understands their purpose and worth, their continued support for the change in business will grow long term.

Strategy of Rewarding Performance

In management, it is understood that what gets measured gets done. When looking at Strategy Execution, we can take this one step further to say that what gets measured and rewarded, gets done faster. Senior leaders must include and manage an institute of incentives with the goal to drive behaviors consistent with the strategy.

Summary

Strategy Execution is not an easily managed process and can be difficult to manage as a practice. While the above may not be a perfect solution for your business, it will serve as an excellent guide to base your company strategy execution plan on. The main impediment to seeing execution to completion is the fact that many leaders have little to no experience in how best to approach the concept of Strategy Execution.

Why Non-Profits Leaders Should Invest In Change Management Training

Non-Profits share similar aspects as their business relatives working for profit. Both working to ensure their success and both experiencing similar barriers toward that success.

The increased strain posed to change management for non-profits though, is due to its inability to be as flexible as their corporate cousins when change happens. Non-profits do not have major resources set aside for major change. This tight resource is all the more reason why taking the time to implement Change Management Training will help your non-profit shift quickly as (for example), social impact, public perception, community expectations and funding pressures constantly weigh in on various levels.

Given the above information, how best can you prepare for sudden change posing a risk to your business?

Change Management Training brings your team the tools to support your business’ ability to respond to shifts at each level and frequency. The tools taught to your team are not only used while the crisis is in play but are also used in their daily working culture. When you regularly practice prevention, the impact of risk is minimized greatly.

 

teamwork

Bringing your entire team’s awareness of Change Management Principles is key to becoming engrained in the daily work culture.

  • Your non-profit business must understand and accept the need for change
    • Resist the temptation to jump to quick fix conclusions.
    • Start by understanding the “why” change is needed rather than the ‘how’
  • Allow all levels of the organization to have a say
    • Open Communication must include beneficiaries. This is the hardest of conversations to have but with enough time spent on the first step above, your responses will be succinct and to the point.
    • It is important to note that rushed to communication will result in a weakened commitment.
  • Developing change plans
    • The details of where you want to be are discussed and agreed to here.
    • This is your key operational stage. Your objectives of what you want to achieve, and your performance metrics are key.
    • It is important here to specify your vision of what the change is exactly and to understand that change.
  • Implementing your change plans
    • This is where your previous Communication and Change Plans agreed on will be implemented.
    • Communication ensures your team is aware of the plan. This plan indicates which roles your team members play, how to manage the change, and following up on the team’s reaction.
  • Use your measurement metrics now and celebrate success
    • Be vigilant and identify what is going well and immediately celebrate the small successes first.
    • Thank your people. It is their hard work that must be acknowledged appropriately.

 

failure

The consequences of failure to implement Change Management are equally impactful.

  • Work Culture – Without innovation, your people will ‘stay the course’ and never challenge the status quo.
  • Resources – Managers unwilling to devote the time or budget to support response to change.
  • Buy-in is lost – When your key stakeholders are not involved or indirectly involved, their commitment is kept to a minimum at best. They will not show up at meetings.
  • Every change or response to change will be noticeable – Clients, customers, recipients of your service will see the change that should have been invisible to them.
  • Loss of employees – Demoralized and Valued, these employees will leave the organization with the feeling of ‘nothing I can do will make a change’.

 

Any project you have will be negatively impacted as well. Missed deadlines, overrun budgets, scope creep and unexpected work required to get the project back on track all suffer from a failure to implement Change Management properly. With the people component of change structured properly, the financial impact on the health of the organization, will be closely monitored and maintained.

Any new plan will face scrutiny from your team, this is expected. What is important is the delivery and identification of hurdles in advance. For instance, you will see critics who oppose any change, the victims who will panic over change, the bystander who is indifferent and won’t get involved and lastly, the champion who is resilient and adapts to the new way of doing things with determination.

 

 

The Importance of Strategy in Employer Branding

When we think of ‘branding,’ odds are high, the first thing that comes to mind is something from the marketing dept.

Things like logos, company branded messaging, how a company is perceived to its customers even. This is where most of the budget goes in advertising, so it’s not uncommon to miss out on the value of employer branding.

Times have changed in the way companies recruit and retain employees, mostly due in large part to technology advancements, including social media and career review sites that make I easier for job candidates to find information.

Without a positive employer brand, your company will miss out on top applicants. This means potentially losing money and affecting other areas of the business.

First things first: employer branding explained

This is simply a company’s reputation, both as an employer and with the value that it brings and offers to their employees. It goes without saying that positive branding means great attraction from talented applicants and employees who wont leave. This is absolutely the secret sauce to the success and growth of any business.

Quite often, companies will focus on consumer-facing brand advertising. That’s how your company is perceived by customers and prospects.

Missing out of this picture is employer branding itself. It’s the business identity of your company. It’s what makes your business stand out and comes across as unique to candidates who are on the market for jobs. It’s what will improve your companies’ recruiting team’s ability to attract an awesome talent pool.

By not giving any space to employer branding, your company can quickly sabotage your teams hiring efforts, making the best talent a hard target to reach.

Why is strategy important to employer branding

The best way to explain why employer branding is important and why its strategy matters starts by using real world stats. Let’s take a look:

• 84 percent of job seekers say when making a decision on where to apply, a company’s reputation was number one on their mind.

• 90 percent of job candidates would only apply to an employer who has an actively maintained brand.

• 50 percent of job applicants say a company’s bad reputation would stop them from applying, even if it’s for a pay increase.

So why does this matter? Take a look below at why employer branding is valuable for companies to focus on.

The job pool of qualified candidates increases: With a solid reputation and a genuine interest in employee’s lives, your unique work culture will have no problem attracting top talent. Instead of spending vast amounts of time dedicated to sourcing candidates, your employer brand itself will afford you the opportunity to chill a bit and watch the applications pour in. In short; Selling is your push, Branding is your pull.

Saves money for your company: How can this be you ask? Well for starters, saving on promoting your open positions on various job sites. These can get pricy with no guarantee of success. When your employer brand is positive and proactive, a posting on your own company website or a social share is all you need. You can also save on salaries while still being fair. If your company has a bad rep, you can be sure to pay a bit more for top talent after you find someone. Even then, the salary alone may not be enough as the culture may make them leave after a while.

Social media perception matters: 25 percent of job seekers use social media as the preferred tool of use for job hunting and research. You should know that number is growing. Keep in mind that people trust family, close friends and colleagues over anything else posted online. If they are talking smack about their company brand or culture, those job hunters are going to see it.

Positive employer branding affects other aspects of the business

There is an inevitable trickle-down effect from the recruiting and talent acquisition part of the business.

Consumers want to work with and purchase from companies they know treat their employees fairly. All it takes is a bit of seeing consistent negativity online to make a customer think twice about doing business with your company. They would be thinking, “If this is how they treat their staff, then how I wonder how they treat their customers?”

Revenue and lead growth are impacted in this one example alone.

Establishing your employer brand strategy

Content for candidate personas

Just like marketing will create campaigns based on buyer personas, your team can build content to reflect candidate personas as well:

• Blog posts on company events, work culture, the hiring process and benefits of working there are all examples.

• Social media posts cannot be underrated. Internal work-life, employee highlights can be done using blogs written by employees, photos videos etc.

• Video testimonials go a long way when its authentic and your employees (new and former even) are sharing a positive experience.

Becoming proactive on career sites

Companies often forget about site like Glassdoor, which allows employees to be very candid in their appraisal their experiences and your company. This can raise the red flag if attention to your company brand is neglected.

Address the comments, both positive and negative. Don’t come off as defensive, address it head on politely and show your company is making strides on improving the experience. That alone will show you care.

Always encourage employee training and growth

If you want to keep your employees, one way is to ensure they have opportunities to learn and grow within their careers.

This could be anything from training sessions on new skills in the company to outside certifications etc. It is equally important to make sure not just your employees but also your candidates know about this.

Showing that as a company, you are willing to go the extra mile to see your employees grow, shows just how much you value your teams to anyone interested in working there.

Being active on social matters

Social media is huge in job hunting. Think LinkedIn and how huge this outlet is for a company o see if a potential candidate is a good fit; not to mention the reverse as well.

We talked about it above and can’t stress enough how important this one is. People talk, family talks, colleagues talk. Those closest to you will definitely have an opinion you care about and if it’s a negative one about a certain company, rest assured it will make an impact.

One way to build your employer brand with social recruiting, is to leverage employees as brand ambassadors. If your company is doing some great things, your current employees are more than willing to share those same things on their social media sites. Prospective candidates will take notice.

Final thoughts

You can’t control everything with your company brand 100 percent. However, you can control the narrative and ensure your employees and customers have a positive view of your company’s identity. It will not only benefit employee retention; it will also attract talented candidates and that positivity will spin off to other aspects of your company as well!

Is Your Employer Brand Attracting Top Talent? It May Be Your Benefits and Perks.

It’s not just wages that will decide your job candidate’s choice of employer. What you deliver for benefits or perks will be the biggest influencer in their decision to join or move on.

Getting their ‘buy-in’ depends on how you differentiate your benefits and perks from your competition. Apple does it well, so does Starbucks.

How do they do it? They’ve got good branding!

First things first: employer branding

This is your company’s reputation, both as an employer and with the value that it brings and offers to your employees. Positive branding means great attraction from talented applicants and employees who won’t leave. This is absolutely the secret sauce to the success and growth of any business.

Your brand is what people say it is

If you want to understand your benefits brand, you will need to know your employee’s perception of it. All the good and not so good feedback is needed. Whether they like it or don’t, whether it matches your vision or not, you need to know why and why not.

Depending on what company your run, you can get this information from a survey, or an online comments board. Nothing though beats open live discussions. Hold a few focus group meetings. Let your employees openly discuss their thoughts on your company benefits program. You will quickly discover how close or not so close you are.

The best brands convey their values

Use a strong mission statement to clarify exactly what your company is trying to accomplish for your employees. With a mission statement, you’re giving your benefits program direction and intent. This is what your employees will need to hold you accountable. Making it clear and concise and as a natural extension of the greater company values should be your goal.

It has to come from above

Getting buy-in absolutely has to happen from senior leadership. If you don’t already have this, you will need an evangelist in the C-suite.

The key to branding of your benefits is authenticity. Without executive buy-in, it wont work. Employees want to see and hear their leaders ‘talk the walk’, all on the same page before they will do the same.

Make it perfectly clear to your senior leadership or board, that this will define whether there will be stability or loss in your current talent pool. They will leave if they don’t believe you, plain and simple.

Consistent communication

All successful brands know the key to their continued success is consistency. The more consistent, the more recognizable your employer brand will become. This in turn creates greater engagement amongst your employees.

Consistency in communication means what you say, the tone it is said, the language used, images, logos, color and styling.

If you want their loyalty, ‘get them’

Understand what it is that your employees want. Make sure the plans you offer are communicated properly so your employees see that they are understood, and their concerns are met. Take advantage of new technology that personalizes their benefits experience. This could be through targeted campaigns, and new enrollment tools available.

Live it, breathe it

Employer brands must be lived. Your benefits pro must walk and talk the benefits brand wholeheartedly from start to finish. Their words and actions need to mirror your mission statement. The brand needs to be front and center (of course within reason) at all times as much as possible.

Special events, strategic meetings, employee engagement events are all good examples of open-air discussions of benefits.

Active branding never stops

Keeping a pulse of your employees needs or wishes for benefits is something that can be done over the course of a year. Surprises are less, inclusion is more, and your employees will be thankful knowing your company is actively listening.

In all of this, keep the branding fresh. When it appears that a focus-group is needed, hold one and pivot if changes need to be addressed in the future.

Final Thoughts

Communicating your benefits programs clearly, framed around what’s most important to your employees, with a clear ROI, will boost program participation and buy you employee recognition that you truly do care about them and are offering meaningful programs to support their lives.

3 Core Leadership Qualities; The Focus, Vision and Character required to make a positive change in Healthcare Information Technology Management

Good leaders in HITM (Healthcare Information Technology Management) help guide us and make the tough calls that keep technology in healthcare moving forward.

Determining the outcome of positively moving forward, is the leader’s ability to recognize if their actions will impact others in a beneficial or harmful way.

As workplace professionals, we can spot a bad leader almost immediately. Our society has proven quite adept at this. The question here is can we spot a good leader and what is it exactly that would make a good leader in healthcare?

Positive HITM Leadership requires three core leadership qualities. They force action (focus), they provide direction (vision), and they inspire (character). From these three qualities, all aspects of leadership are derived. Let’s break them down individually to explain.

The first Core Leadership Quality is Focus. Self-Awareness, to look within oneself and listen to your inner voice. Those who heed their inner voice ultimately make better decisions as they will use this connection with your ‘real self’ to elicit resources or clarity in decision making. It is a concept not easily explained so let’s dive into an example here. Emotional Intelligence begins with self-awareness.
Pay careful attention to your bodies internal signals. These are physiological changes, very subtle, that your brain does notice with concentration. This area of your brain, tucked behind your frontal lobes is known as the insula. Sit still and tune into the insula by focusing on your heartbeat. With practice, you will recognize this and other “stories” your body tells you. Often referred to as your ‘gut feeling’, the insula, working with the amygdala, are the root of why something ‘feels’ right or wrong.

The second Core Leadership Quality is Vision. Make a draft of your goal(s). Share with others. Refine it using feedback and support your vision with commitment and inspiration that moves you personally.
Now try it out with colleagues. Ask your colleagues/team to create a vision and share with each other. This will definitely build trust as you discover how to capitalize on what drives each individual and use strength in diversity as a major competence.
Communication is the ultimate key to this qualities’ success. Strive to deliver messages that inspire, motivate, reassure, and, when required, direct. Positive delivery, placing a high value on two-way communication, meet often if needed, over communicate and choosing the right words by knowing your audience will support your Vision. Your Team vision should be displayed in common areas/departments prominently, not sitting off to the side. Frequent reminders of why the vision exists (in meetings or events) will help keep the message alive. Celebrate all accomplishments of the vision to keep morale high within your team.

The third Core Leadership Quality is Character. Respectfulness of others and your beliefs, fairness, cooperation, compassion and humility are the traits you use to bring out this skill.
Those who share these traits authentically from within are true leaders. Practicing and developing these qualities daily are a first step to becoming a strong leader.
The self-discipline and courage of taking action on your vision, the passion used to achieve acceptance of your goals, brought forth by the wisdom and competence gained from experience will be used to transform the strength of your leadership.
The social conscience of your leadership character is brought forward by being mindful of your integrity, honesty, loyalty and selflessness as a leader.

Learn to use the core qualities above according to your teams dynamic. Develop the core skills to respond to varying needs for your teams or as individuals. Take the time to build your understanding of each of your individual team members so that you can meet their needs. There are always opportunities to support the three core qualities of leadership.

For example, I have benefitted from the following specific accomplishments to underscore my commitment to my healthcare leadership teams.

• PMP (Project Management Professional certification)
o The ability to deliver solutions as a leader, within budget while leading teams through unexpected obstacles.

• CHP (Certified HIPAA Professional)
o Understanding the business of compliance and its effects on how healthcare technology will be strategically implemented to support the organization. This understanding is critical in your vision to be shared with your team.

The success of the above certifications is dependent on your ability to focus, visualize and commit. These core qualities are found in leadership goals. They are necessary to ensure your team remains on track to accomplish daily tasks or projects assigned.

Employees are naturally drawn to great leaders, as they impart a strong sense of self-confidence. Your confidence conveys a sense of calm during turbulent times, and great leaders do not waver once they commit to a course of action. Making smart use of the three core qualities above will define your success.

Leaders more accustomed to giving input rather than being attentive will have trouble with any of the above. Be wary of the ‘noise’ distracting the path to achieving your vision. Leaders who stay true to their personal values are known to succeed better in the long run. You must believe in and practice these three Leadership Qualities and be aware that the outcome will benefit yourself, those around you and others you may not meet, without negative impact or consequences.

Why Small Businesses and Non-profits need Strategy Development and Execution

As often the case, as good as business is, there is always room for improvement. It may be related to revenue, service, production or process. Whatever the case, determining what is needed during the good times as well as the challenging times is done through strategic planning and the execution of your plan.

 

A good place to start would be to define what a strategic plan is and what it isn’t. A good strategic plan is used as a tool to articulate specific goals and define action steps and resources needed to accomplish the plan. As a general rule, strategic plans must be reviewed and adjusted based on business needs or at minimum every three to five years.

 

There are four considerations to Strategic Plan development and Execution for small business and non-profits that are included.

 

  • Strategic Accountability– What is the impact, assumptions or expectations expected from the elements of the plan? Who will be held responsible to see the plan through. What is the specific timeline of implementation of the plan by section and by whole?
    • What is the ultimate vision and who will benefit from the plan?
    • What specifically (outcomes, changes) will we be held accountable?
    • What activities will be needed to achieve the recommended results?
    • How will our current portfolio lead to the change expected?
  • Ranking of Action Items – Determine the order of what specific actions agreed on will be related to the timeline of implementation.
    • Do our current programs/portfolio reflect and align with our mission and the intended impact of the strategic plan?
    • Has the organization identified the full costs (direct and indirect) in order to support each change?
    • What is the TCO (total cost of ownership) to see a positive result per action item outcome?
    • Will all recommended Strategic initiatives complement the small business or non-profits core business capabilities and expertise? Will the initiatives spread the small business or non-profit too thin?
    • How well is the expected change going to affect current competitiveness with peers?
    • What services should be monitored, identified, added and or changed to maximize impact?
  • Resources – All strategic plans need to understand what resources (human, financial, organizational) are necessary to support the action items as mapped out in the plan.
    • Human Capital
      • Do we have the right people in place or identified for areas yet to be implemented?
      • Do we have the right organizational structure (including staff, skills and expertise) in place to complete the plan?
      • Given the people factor is ok, what is the bandwidth capacity of the personnel to handle the expected increase in work? Do we add staff or scale back our goals to execute a small plan?
      • If the people factor is not ok, what roles are needed to be filled and where is the pool to locate qualified candidates?
      • A realistic timeline is needed to properly on-board the people necessary to begin the plan.
    • Financial Capital
      • Will finance be able to manage the budget needed by human resources and infrastructure growth?
      • Will the increased budget affect the small business or non-profits culture? How?
      • What will the effect of the new cost per outcome look like?
      • What is the expectation of the reaction from the funding community? Can the money needed be raised? What are the roadblocks to achieving the target funds if any?
    • Performance Metrics – Implementation of Milestones (quantitative and qualitative) to measure the success of the strategic plan. The milestones should be noted along the timeline to implementation along with who is accountable to assess the metrics.
      • What does a milestone metric look like?
      • How do we implement a tracking system to evaluate the effectiveness of the strategic plan implementation?
      • What defines a financial milestone?
      • What defines an operational milestone?
      • How will we implement the permanent measurement metric to maintain regular checks on the financial and operational milestones once implementation is complete?

With the above strategic plan completed, your next step would be operational execution. Delivery of the strategic plan will rest with the operational plan.

 

The operational plan is a set of tasks that will be used to implement the targets or goals of the strategic plan. How the plan goals will be achieved is shown in greater detail and this plan is all about the logistics to see the strategic plan to completion. The timeframe of the operational plan of execution is usually budgeted as a project cost annually for major projects or within one fiscal year for smaller projects.